Service outline for KEPU Products:

Dear All Customers:

Thank you for purchasing KEPU Products,and begin our sincere cooperation in future!

In order to provide our excellent service and products for you,please read the following words carefully, also,we are welcoming for your suggestions to improve ourselves.It's our firm principles to offer our customers maximum investment returning profits and the highest quality products. We do our service as the most important products.We promise to provide our best technical support and after-sales service for our customers!and ensure our products in best working conditions.

The Service We Can Offer For You!

The comprehensive introduction of KEPU LED Products:

-Printing Materials of Product catalogue and company introduction

-Pre-sales and after-sales technical consultation service for KEPU LED series products

-Products technical strategy sugesstions,demonstrations,and related matters.

-Products training,and on-the-spot guidance

-New products test

-OEM/ODM Service

The Promises of After-sales Service

If defected products offered(without customers fault), KEPU will undertake the maintenance costs and freight costs.

Maintenance Service

Maintenance range: All LED Series products from KEPU

Maintenance period:Since the date of receipt of the maintenance items,KEPU Engineering and QC department will organize a speciallized repair team to complete in the shortest period(excluded transporation time)

Maintenance cost:During warranty period,as a result of products quality problems,maintenance-free charges.If customer improper use of the products,to be charged according to the component fee.

Customer Infomation

The maintenance products need to be accompanied by goods failure shows in order for engineers repair as soon as possible.

Please indicate exact address,phone number,fax,contact person,etc, in order for accurate returning.

The customer will undertake the freight costs of those returning maintenanced products,If any loss caused by transporation,KEPU will not undertake the compensation,but may apply for insurance on behalf of clients.

KEPU company keep the final right of the explanation of above regulation.

In order of high quality products and service for you,Kepu will send "User Suggestion Survey Form"for you to collect your advice for our service and products to improve ourselves.